What time frame do I have to report a shortage or a claim?
Any Shortages or Claims must be reported within 10 days. All returns must be accompanied by a copy of the original invoice. No returns accepted after 30 days. No returns on special orders, electrical parts, installed or altered parts. A 20% restocking fee applies to correctly shipped items that are returned within 30 days. Restocking fee will be waived if return is accompanied by a new order with a value of $25.00 more than the returned order. NO EXCEPTIONS!!
I ordered the wrong part can I exchange it?
Yes, we offer our customers a free exchange for a period of 30 days from date of purchase only if parts have not been used. Parts that have been painted, marked, altered in any way (studs or rods being cut) or if any piece is missing (check valve or boots) parts will not be accepted for exchange. We will exchange parts for parts and all exchanges must be accompanied by an original invoice and tagged with a reason for the return.
Does Animal's Speed Shop offer a part warranty?
All Animal's Speed Shop products are guaranteed for the period of one year, to be free of defects in materials and workmanship. This guarantee is void in the event of misuse, neglect, improper installation or misdiagnosis. At our discretion, we will repair or replace any product found to be defective subject to our inspection and approval.